Therapy can often involve very sensitive & confidential information.
Dr Adlem believes that client confidence in their therapist is one of, if not, the most important aspect of Therapy.
Without that, there cannot be trust. The trust developed during therapy is often one of the contributing elements of achieving the client’s goals in their journey.
Other things that can get in the way of a client’s relationship with their therapist is finances and admin matters. Things are always more complicated when money is involved. To reduce these complications; expectations and assumptions should be addressed.
As such, the following policies and procedures have been put into place for transparency and to strengthen the client/therapist relationship.
1-Confidentiality Policy
2-Booking Policy & The Booking process:
All bookings follow the same process.
This ensures there is a consistent process for all clients and avoids unfilled appointments which otherwise could have been offered to others.
To make it a fair and streamline process, the following points have been created to offer transparency and gives each client the same information.
NOTE: Should another client enquire about availability, pencilled in slots show as available to be booked to others. To make the slot appear as unavailable, it is essential invoices are settled and paid ASAP to avoid disappointment.
3-Payments Policy
4-Cancellation Policy
4-Data Handling
* (unless you have requested that you wish to remain on file because of a break, change in circumstances etc)
5-WhatsApp
WhatsApp is my main method of communication after email. I find it incredibly useful to have that line of communication with my clients.
To make sure it is as effective as it can be and to eliminate any issues or potential misunderstandings I have created this policy to make it fair across the board and all involved knows what to expect.